If the password you enter isn't still working or you forgot either username or password, please reset your password by the following instruction.
Choose the reason that you need password reset, then click Next.
Enter your email address when you made your Microsoft account. This could be any email address or an email ending in a Microsoft domain like hotmail.com or outlook.com.
Enter the characters you see on the screen (this procedure makes us know you're not a robot), then click Next.
If you've added security information to your account, we'll send a one-time code to the alternate phone number or email address you provide. You'll be able to set a new password after you enter that code on the next screen.
If password reset doesn't work, try the following steps:
1. If you can't get a security code
If you don't get to your security info ( the alternate phone number or email address), click I didn't get a code when you're prompted for a code at sign-in, or I don't have access to these when you're resetting your password.
You might be asked to fill in a security questionnaire and be asked for some private personal infomation. There may be a 30-day waiting period to get full access to your account. Learn more about security info here: Security info & security codes.
2. If your profile is temporarily blocked
If you've seen a message that your profile is temporarily blocked, we may have detected spam or other fraudulent use of your account, or content that violates our Terms of Use. Learn more here: Profile temporarily blocked.
3. If you recently turned on two-step verification
If you've taken the extra security step of turning on two-step verification, some apps and devices will notify that your password is incorrect because the apps haven't been updated to prompt you for a security code. Instead of your regular password, you'll need to use an app password to get in. Learn more here: App passwords and two-step verification.
To reset your password:
Click this link: Reset your password. to set upChoose the reason that you need password reset, then click Next.
Enter your email address when you made your Microsoft account. This could be any email address or an email ending in a Microsoft domain like hotmail.com or outlook.com.
Enter the characters you see on the screen (this procedure makes us know you're not a robot), then click Next.
If you've added security information to your account, we'll send a one-time code to the alternate phone number or email address you provide. You'll be able to set a new password after you enter that code on the next screen.
If password reset doesn't work, try the following steps:
1. If you can't get a security code
If you don't get to your security info ( the alternate phone number or email address), click I didn't get a code when you're prompted for a code at sign-in, or I don't have access to these when you're resetting your password.
You might be asked to fill in a security questionnaire and be asked for some private personal infomation. There may be a 30-day waiting period to get full access to your account. Learn more about security info here: Security info & security codes.
2. If your profile is temporarily blocked
If you've seen a message that your profile is temporarily blocked, we may have detected spam or other fraudulent use of your account, or content that violates our Terms of Use. Learn more here: Profile temporarily blocked.
3. If you recently turned on two-step verification
If you've taken the extra security step of turning on two-step verification, some apps and devices will notify that your password is incorrect because the apps haven't been updated to prompt you for a security code. Instead of your regular password, you'll need to use an app password to get in. Learn more here: App passwords and two-step verification.
